Returns And Refunds Policy
We will give you a 14 days money-back guarantee from the time you receive the goods. Please email us at firstname.lastname@example.org within that time if you are not satisfied with your purchases so that we can resolve any issues. Otherwise, you can also request for returns in "My Account" section.
We recommend that you return the product via Registered Post. You assume any risk of lost, theft and damaged goods during transit and therefore we advise you insure your parcel. EwaliBeauty will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Please note that your product(s) purchased can be returned to us for a refund or exchange under the following conditions:
- Products must be unopened and in the original condition.
- Products must be sent back within 14 working days from original receipt of goods.
Refunds will be processed in the same form that you originally paid for your order as soon as possible upon receipt of the returned products.
The total value of the refund will equal the payment made for the goods purchased, excluding freight and any other relevant fees, including Customs or Import fees, if any.
Ewali Beauty will endeavour to dispatch your order as soon as we receive it. If you have any concerns regarding your order, please email email@example.com and include your order number and concern, so we can assist you as promptly as possible.